Shipping policy

 *SHIPPING GUIDELINES*

Orders typically are shipped in up to 10 business days. I usually get orders shipped out quickly though, within 2 business days. Shipping times are not guaranteed. On occasion there are delays from shipping companies and weather that are out of our control. Please feel free to email us anytime for a shipping update, we always do our best to fill orders as soon as possible. Email thedistresseddarlin@gmail.com


*DAMAGES*

Damages must be reported to us within 24 hours of the packaging being marked as delivered from the tracking on the USPS or UPS website. If it is past the 24 hours of the package being delivered you will have to submit the claim with the carrier and we will not be able to refund or replace any of the items. We will reship whatever is damaged if there are extra or we will send a refund if it is within 24 hours of it being delivered, but only as long as pictures are given to prove damage and you keep the box and product so the shipping company is able to pick it up so they can process the claim. Without the photos and package we cannot validate damage and cannot get a refund for your items being damaged. In those cases you will need to submit a claim to the shipping company to receive a refund. Email photos and name or order number to Email photos and description to thedistresseddarlin@gmail.com